Service

HELLO, HOW CAN WE HELP YOU?

FREQUENTLY ASKED QUESTIONS

ROLLING PAPERS

You can keep your papers wherever it's dry (so you can also keep it in your secret drawer).

No, because we want to be just as green as our packaging. That's why our papers are produced without cutting down trees. And talking about green, we use 100% natural Arabic gum and the papers are bleached without the use of chlorine.

Yes, we use gluten-free Arabic gum for the glue line of the papers. We don't want you to worry about any allergic reactions.

Knowing you have enough papers makes for a worry-free day. We understand that, which is why our huge 10-pack is full to the brim with packs. Plus one on the house. So you can be sure that you never run out of papers.

FILTER TUBE INJECTORS

  • Use special tube tobacco. It's drier and finer and doesn't strain the mechanism.
  • Fill the end part opposite the filter with loose tobacco. This packs better.
  • Do NOT use shag; this is meant for hand-rolling only!
  • After use, clean the tube-filling machine properly so that there are no tobacco pieces left over.
  • Use a maximum of 1 gram of tobacco.
  • Let the tobacco dry well and remove any clumps.

If you clean it with some detergent after use, it'll last a lot longer.

Mascotte guarantees the high quality of its items, which have been developed over many years of experience with tube-filling machine. If you have any complaints about the quality, we will be happy to hear from you. If a defect appears within 6 months of purchase and normal use, we will replace the Mascotte tube-filling machine free of charge. We will send you a new Mascotte tube-filling machine.

If you want to use this warranty, you can fill in the online warranty form. Or, if you prefer, you can send your sales receipt together with the [PDF] form to:Tobacco Trading International Poland.
ul. Częstochowska 38
32-085 Modlnica

Keep your faulty injector until your query has been dealt with; Mascotte may ask you to return the faulty device for quality control purposes and/or as evidence.

It's better not to. The tobacco is more humid and coarse. Use special filter tube injector tobacco, which is drier and more finely cut.

You didn’t find an answer? Have a complaint? Contact our customer service

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wyłączny przedstawiciel Mascotte w Polsce |  Tobacco Trading International Poland Sp. z o.o |  12 420 91 30   |   

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